Enjoy free tracked shipping on all orders!

FAQ


What is Buyer Protection ?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described or was damaged.
  • The item you received that was assured to be genuine was fake.

Why does my tracking says  « No information available » ?

For some shipping companies, it takes 3-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

If you have any other questions, please contact us and we will do our best to help you out.